Refunds and Returns
We are committed to providing a high-quality shopping experience. Our return and refund procedures are designed to balance customer flexibility with health, safety, and the logistical requirements of our diverse product range.
General return principles
Eligibility for returns is determined by the nature of the product and its condition upon return. To qualify for a refund or exchange, items must be returned in their original condition, including all secondary packaging and documentation. Any item that shows signs of use, damage, or alteration by the customer will be ineligible for a standard return.
Damaged or incorrect orders
If an item arrives damaged, defective, or does not match your order, please notify us at [email protected] within 15 days of delivery. Please include photographic or video evidence of the discrepancy. For items where a physical return is restricted due to health standards, we will evaluate the claim for a replacement or store credit.
Eligibility for compensation
- Claims must be initiated within the designated window following delivery.
- Approval for any refund or credit is subject to an inspection of the item or its documented condition.
- We cannot provide compensation for issues arising from incorrect shipping information provided at the time of purchase.
Refunds
If your order arrives damaged, defective, or incorrect, please contact us within 15 days of receiving your order at [email protected] with photos of the issue. We will review your request and offer a replacement or store credit as applicable.
Alternatively to traditional returns, we may offer exclusive discount coupons for future purchases as compensation for any inconvenience. This allows you to continue enjoying our products at a reduced price.
Eligibility for store credits
- Requests must be made within 15 days of receiving your order.
- A clear photo or video of the damaged or incorrect item must be provided.
- Store credit or discount coupons will be issued once the claim is approved.
Non-refundable & non-returnable items
While we strive to accept returns on many of our products, certain limitations apply based on the specific requirements of the product category. Due to the inherent nature of personal care items, products categorized under health, beauty, or hygiene cannot be returned or resold once the product has been handled. For these specific categories, all sales are considered final unless the product arrives defective or damaged. Due to the nature of beauty and personal care products, we do not accept returns on:
- Used or opened items
- Skincare, makeup, or other hygiene-sensitive products
- Orders where incorrect shipping details were provided by the customer
For any concerns or issues, feel free to reach out to us at [email protected]. We appreciate your understanding and support.